Privacy

Privacy Policy

Effective Date: September 18, 2026

1. Introduction

At The Gem Journey, we respect your privacy and are committed to protecting your personal data. Because we operate a highly exclusive, bespoke service, discretion and security are fundamental to our operations. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or book an expedition with us.

2. Information We Collect

To curate and execute your private expedition, we may collect the following types of information:

  • Identity & Contact Data: Name, email address, phone number, and billing address.
  • Travel & Logistics Data: Passport details for permitting purposes, arrival and departure logistics, and emergency contact information.
  • Bespoke Preference Data: Dietary requirements, medical considerations strictly related to expedition safety, and personal preferences discussed during your concierge consultation.
  • Technical Data: IP address, browser type, and anonymous usage data collected through cookies to improve our website experience.

3. How We Use Your Information

We use your data exclusively to deliver a premium, personalized experience. Specifically, your information is used to:

  • Process your booking and manage your reservation.
  • Secure necessary regional permits and coordinate private logistics.
  • Customize your itinerary, basecamp experience, and culinary program.
  • Communicate with you regarding your expedition dossier, invoices, and safety updates.

4. Data Protection & Sharing

We do not sell, trade, or rent your personal information to third parties. Your data is only shared with our trusted internal team and essential operating partners, such as private transport providers or permitting authorities, strictly on a need-to-know basis to facilitate your expedition. We employ industry-standard security measures to protect your data from unauthorized access.

5. Your Rights

You have the right to request access to the personal data we hold about you, request corrections, or request deletion of your data, subject to our legal and regulatory compliance requirements.

6. Contact Us

For any questions regarding this Privacy Policy or how your data is handled, please contact your dedicated concierge or email us at info@thegemjourney.com.